Location : Abuja (FCT) Employment Type: Full-time Job Description: As a Customer Service Representative, your role is crucial in ensuring customer satisfaction and addressing their needs effectively. Your main responsibilities include: 1. Identifying and addressing customer challenges: You will proactively identify customer issues, concerns, or inquiries and provide appropriate solutions in a timely and efficient manner. Your goal is to ensure optimum customer satisfaction. 2. Prompt response and communication: You will be responsible for promptly replying to customer inquiries, whether received in-person at the office or through various channels such as phone, email, social media, and WhatsApp. Clear and effective communication is essential to assist customers effectively. 3. Assisting with customer orders: You will assist customers in placing orders, both physically and virtually, utilizing different platforms such as mobile phones, online channels, and social media. Ensuring accurat...
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